Focus Group
Focus Group 0330 024 2000

Our employees are our greatest asset. If we look after our staff, they in turn will look after our customers.


To help us sustain our rapid growth we strive to attract dynamic, committed and talented people who can develop personally and professionally within our organisation.

As part of our commitment to staff we engage them in regular training and one-to-one development meetings. We actively encourage staff to make suggestions about both the operational and commercial direction of the business. All of this ensures that employees feel involved and valued.

We value integrity, honesty, openness, personal excellence and continual self-improvement. We look for people who demonstrate ambition, conscientiousness, resourcefulness, energy, honesty & loyalty.

If we sound like the kind of company you would like to be a part of, get in touch at recruitment@focus-grp.co.uk

Here’s a list of our current vacancies:


Account Manager Field Sales Agent (CCTV Security Division)

Job Title
Account Manager Field Sales Agent
Department
Phones (CCTV Security)
Salary
Basic plus uncapped commission structure OTE - £60,000 plus per annum
Working Hours
9am - 5.30pm Monday to Friday
Job Description

An exciting opportunity has arisen within the South's Leading Business Telecoms and Security Provider to actively promote and provide B2B solutions from our extensive portfolio of secuirty products. The purpose is to target and close new business achieving agreed targets and ongoing account management.

Person Specification

We are looking for a self-motivated sales professional with experience of providing CCTV and security related solutions.

Essential Skills

Experience in a field sales role providing CCTV/Security related solutions, experience in the provision of CCTV/Security related packages and carrying the sales process from initial contact with a prospect through to delivery, IT literate, full clean driving licence.

Desired Skills

    The ability to generate and close new business, the ability to use initiative in order to generate prospects and achieve set sales and KPI targets.

How To Apply
Please apply with a covering letter and CV to recruitment@focus-grp.co.uk.
Start Date
ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Support Technician (Service and Support)

Job Title
Support Technician
Department
Service and Support
Salary
Competitive salary depending on experience
Working Hours
9am - 5.30pm Monday to Friday
Job Description

As part of a team, provide first line support and excellent customer service in the area of Hosted (VOIP) and telephony PBX systems and PSTN, ISDN2 & ISDN30 lines and DSL Broadband.

Person Specification

An analytical and logical thinker who is customer service and target focussed. Able to quickly gather the right information and use their initiative. A real team player who collaborates with all members of the team.

Essential Skills
  • Customer service focussed with an excellent telephone manner.
  • A demonstrable ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved.
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
  • Accurate numeracy, written and data entry skills.
  • An analytical and methodical problem solver.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • A detailed-oriented individual, who is able to estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
  • Be willing to go the extra mile for the sake of the customer and the business.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
How To Apply
Please apply with a covering letter and CV to recruitment@focus-grp.co.uk.
Start Date
ASAP
Location
Southwick, West Sussex, BN42 4FJ

Service Desk Engineer (Integration)

Job Title
Service Desk Engineer
Division
Integration
Working Hours
Mon-Thus 8.30am-5.30pm
Friday 8.30am-5pm
Salary
Competitive
Job Description

As part of our growing success, we have an immediate vacancy for an outstanding candidate to assist in providing support to our valued customers. The job will be primarily based in our vibrant office just outside of Brighton (moving soon to an better brand new office!), though the candidate will also have the opportunity to go on site at our client's locations to implement our industry leading solutions. The role will include some out of hours support and candidates will be provided best in breed tools in order to achieve this. The three main focus points for the role are:

  • Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc)
  • Owning the resolution of all tickets passing through the support desk (though not necessarily personally resolving them)
  • Owning local support processes (DB management, spares holdings, lab builds, escalations etc)
Person Specification

Our customers expect the best and our staff should aspire to be the best. The candidate should have experience working within Cisco, the Cisco channel or a challenging support role within a Cisco environment. The right candidate will be:

  • Independently motivated
  • Keen to learn and able to demonstrate this
  • A solid team player
  • Punctual and responsible with excellent time management
  • A native English communicator
Experience Required
  • Experience in a customer facing role – technical delivery and support
  • Cisco Meraki CMNA (demonstrable)
  • Cisco Routing and Switching to CCNA (demonstrable)
  • Experience within a support environment
  • All other relevant Cisco experience & qualifications a bonus (wireless, security, DC, UC etc)
  • Experience with hypervisors a bonus (VMWare ESXi, HyperV)
  • Experience with OS a bonus (Windows, Linux)
  • Experience with coding a bonus (Python, Restful API)
About
Originating from a FTSE 50 company, Focus Integration was founded to deliver technical excellence and an unrivalled level of service and support to it’s clients. Focus Integration is a specialist Cisco mobility and data centre solutions provider that helps clients plan, design, build, manage and maintain their IT infrastructures. With a keen focus on our chosen partners and vendors, we are truly specialized and highly accredited. Focus has a global client base spanning all industry sectors, public and private, and is a recognized industry leader, listing in the Deloitte Technology Fast 500 awards as one of the fastest growing technology businesses across EMEA.
How To Apply
Send CV to recruitment@focus-grp.co.uk
Application Closing date
22/11/2018
Start Date
ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Account Manager/Sales Account Manager (IT)

Job Title
Account Manager/Sales Account Manager (IT)
Division
Focus IT
Working Hours
Monday to Friday, 09.00 – 17.30
Salary
Negotiable
Benefits/Commission
Uncapped commission, car after probation/allowance, mobile phone, laptop, expenses paid
Person Specification
We are looking for an experienced, motivated and enthusiastic salesperson to join our team. The successful candidate will have experience in IT sales with a focus on managed services, hosted solutions, Microsoft products and IT hardware.
Job Description
The successful candidate will be targeted to sell to new clients and up-sell in to our existing base of customers. Sales leads will be provided but we will expect the majority of sales to come from new business. Self-generation of new business is essential and you must be confident in approaching prospective clients via traditional selling methods such as cold-calling, networking and referrals. In return you will be rewarded with a generous salary, truly uncapped commission, some pre-qualified sales leads, 20 days holiday p/a, the potential for a company car or allowance and inclusion in our numerous team events and perks.
How To Apply
Please send CV’s with a covering letter to recruitment@focus-grp.co.uk
About
Focus IT has grown from 4 to nearly 20 employees since 2011. We are a young, busy and professional but have an emphasis on team spirit and a relaxed office atmosphere free from micro-management and politics.
Socialising As Team/Company
We hold numerous company events throughout the year including a summer party where you can bring your family and a Christmas party. On top of this, many individual team events are held such as go-karting, paintball, spa days and F1 experiences to name just a few.
Start Date
Flexible but ideally ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Sales Account Manager (Mobile)

Job Title
Sales Account Manager
Division
Mobile
Working Hours
Mon-Fri, 9-5.30
Salary
£18-23K
Benefits/Commission
Generous, un-capped commission structure, company mobile, company car (subject to completing mandatory probation)
Person Specification
The ideal candidate would have experience selling mobile products (retail or b2b) and field sales experience. Telesales experience would be an advantage. Must have a full UK driving licence.
Job Description
Focus Mobile is looking for a New Business Mobile Account Manager, to sell mobile products to new and existing Focus Group customers. Candidates will ideally have experience selling mobile products and some ‘business to business’ sales experience. Although some leads will be provided, candidates will need to be willing to make pro-active sales calls to generate new business. Good customer service skills would be advantage. Office and field based.
How To Apply
Email recruitment@focus-grp.co.uk
Location
Southwick, West Sussex, BN42 4FJ

Credit Controller (Accounts)

Job Title
Credit Controller
Department
Accounts
Salary
£23,000-£25,000 depending on experience
Job Description

You will be working alongside the Credit Control Manager in a busy and varied role which you can make your own. You will be accountable for ensuring efficient and effective collections and will ensure that an efficient Credit Control function is established working with various teams across the business. You will need to be a self-starter who can drive cash collection and influence customers and internal colleagues.

Principal Responsibilities:

  • Managing a large ledger of over 1000 accounts
  • Building a rapport and liaising with clients regarding outstanding payments and agree a deadline in accordance with the time frames set
  • Identifying and analysing root causes for delays in collection of debt
  • Responsible for requesting restriction of services and decide whether to start legal action
  • Reconciliations
  • Negotiating payment plans with customers
  • Promptly logging client queries and assigning them to the relevant department, answering queries directly where possible
Essential Skills
  • Excellent communication, customer service and interpersonal skills
  • Able to demonstrate excellent attention to detail
  • Strong critical thinking and decision-making skills
  • Experience within an Accounts Receivable department
  • Ability to listen to customers and negotiate winning solutions
  • Calm, confident manner to handle potentially uncomfortable conversations
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Application Closing date
30/11/2018
Start Date
03/12/2018
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Executive (Kent Sales)

Job Title
Business Development Executive
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £20,000 depending on experience
Job Description

This role is to generate appointments with prospects and where applicable sell products over the phone. You will identify opportunities, produce leads and book appointments for the sales force; maintain your database of prospects, keeping the data up to date and relevant; develop your pitch to encourage new business acquisition; proactively follow up leads you generate to ensure the highest possible conversion rate, and proactively follow up on appointments you generate to ensure appointments are converting effectively.

Essential Skills
  • Excellent written and verbal communication skills
  • Good attention to detail
  • Ability to work under pressure and to deadlines
  • A flexible team player with a positive attitude
Desired Skills
  • Knowledge of the telecoms market.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Manager (Kent Sales)

Job Title
Business Development Manager
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £27,000 depending on experience
Job Description

This role will involve generating new business, upselling and cross selling to existing customers. You will have an understanding of and meet a monthly 'new business' target, meet agreed activity based KPI's, and provide regular, accurate sales forecasts. You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Executive (Data)

Job Title
Business Development Executive
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission with excellent bonus payments
Job Description

The successful candidate will be required to help drive sales by promoting our products and services, with the aim of delivering first-class customer service and maximising profits

Principal Responsibilities/Duties

  • Developing a database of new clients and prospects
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently generating new business leads
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions and conferences
Essential Skills
  • Unrivalled business acumen with a flair for sales
  • A confident and professional manner both face-to-face and on the telephone
  • Self-motivated with an eye for detail
  • To be a natural problem-solver: to understand and anticipate a customers’ needs
  • Determination to achieve and exceed sales targets
  • Making accurate cost calculations to provide customers with competitive quotations
  • Excellent account management administration skills
  • Effective and engaging communication and presentation skills
  • The ability to work autonomously and as part of a successful sales team
  • Willingness to learn about the full range of Focus Group products, services and technology
Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Manager (Data)

Job Title
Business Development Manager
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission + car allowance
Job Description

This is a new business field sales role that also has some ongoing account management responsibility. Supported by the telemarketing team booking appointments but will be expected to make your own in addition.

You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Principal Responsibilities/Duties

  • Meeting with prospective clients to promote Focus Group products and services
  • Identify opportunities for new business and manage the end to end sales process
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently achieving a monthly 'new business' target and meeting agreed activity based KPI's
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions, conferences and networking events
Essential Skills
  • Experience within the Telecoms industry selling Network Services – MPLS, Leased Lines etc.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Manager (Voice)

Job Title
Business Development Manager
Department
Voice
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + commission
Job Description

To Generate New Business, upsell and cross sell to existing customers.

Principal Responsibilities:

  • To understand and meet a monthly 'New Business' target.
  • To meet agreed activity based KPIs.
  • To pass leads to all sectors of the group including Energy, Mobile and IT.
  • Provide regular, accurate sales forecasts.
  • To actively promote all products and services of Focus Group.
  • Follow up on referrals and new leads.
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business.
  • To develop product knowledge.
Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Executive (IT)

Job Title
Business Development Executive
Department
IT
Working Hours
Mon-Fri 9-17.30
Salary
Negotiable + Uncapped commission OTE £60k + P/A
Job Description

The successful candidate will be targeted to generate new business and account manage any new customers they bring onboard. Self-generation of new business is essential and you must be confident in approaching prospective clients via traditional selling methods such as cold-calling, networking and referrals. In return you will be rewarded with a generous salary, truly uncapped commission, a generous holiday package, the potential for a company car or allowance and inclusion in our numerous team events and perks.

Person Specification

We are looking for a motivated and enthusiastic salesperson to join our team, experience isn’t necessary but an understanding of general IT solutions is.

Essential Skills
  • Unrivalled business acumen with a flair for sales
  • A confident and professional manner both face-to-face and on the telephone
  • Self-motivated with an eye for detail
  • To be a natural problem-solver: to understand and anticipate a customers’ needs
  • Determination to achieve and exceed sales targets
  • Making accurate cost calculations to provide customers with competitive quotations
  • Excellent account management administration skills
  • Effective and engaging communication and presentation skills
  • The ability to work autonomously and as part of a successful sales team
  • Willingness to learn about the full range of Focus Group products, services and technology
  • Unrivalled business acumen with a flair for sales
  • A confident and professional manner both face-to-face and on the telephone
  • Self-motivated with an eye for detail
  • To be a natural problem-solver: to understand and anticipate a customers’ needs
  • Determination to achieve and exceed sales targets
  • Making accurate cost calculations to provide customers with competitive quotations
  • Excellent account management administration skills
  • Effective and engaging communication and presentation skills
  • The ability to work autonomously and as part of a successful sales team
  • Willingness to learn about the full range of Focus Group products, services and technology
Essential Skills
  • Previous IT sales experience
  • Knowledge of Microsoft Office 365 Products
  • Knowledge of cloud solutions
About
Focus IT has grown from 4 to nearly 40 employees since 2011. We are a energetic, busy and professional but have an emphasis on team spirit and a relaxed office atmosphere free from micro-management and politics.
Start Date
Flexible but ideally ASAP.
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Sales Support Assistant (Mobile)

Job Title
Sales Support Assistant
Division
Mobile
Working Hours
Mon-Fri, 9-5.30
Salary
TBC
Benefits/Commission
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Financial wellbeing advice and support
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Interest Free Travel Loan
  • Regular company and team social events
Job Description

Order processing and providing support within a fast-moving sales environment to help increase growth within the mobile department.

Principal Responsibilities/Duties:

  • Order processing
  • Liaising with mobile networks
  • Customer support
  • Prioritising and managing tasks
  • General office duties
Essential Skills
  • Excellent organisation skills
  • Excellent attention to detail
  • Excellent telephone manner
  • Excellent communication skills
  • Ability to work well under pressure
Desired Skills
  • Sales support experience
  • Mobile industry experience
  • Ability to work under your own initiative and also be a team player
  • Passionate about customer service excellence
  • Proficient in Excel, Word, etc
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Portslade, West Sussex, BN42 4FJ

Sales Administrator and Provisioning Coordinator (Networks)

Job Title
Sales Administrator and Provisioning Coordinator
Division
Networks
Working Hours
Mon-Fri, 9-5.30
Salary
Dependent on experience
Job Description

Provide administrative support to the Network Services Sales Team and Provisioning Support to the Network Provisioning Team. They need to maintain the quality, compliance and service delivery standards of Focus Networks.

Principal Responsibilities:

  • Provide administrative support to the Network Services Sales Team, tasks to include;
  • Provide sales quotes using online tools
  • Create customer order forms – entering the relevant information into the Focus order form and sending to customers to complete
  • Enter order information to Synergy and Networks Spreadsheet
  • Creating prospect databases using linked in and other online tools
  • Reconciling invoices and raising queries with suppliers where needed
  • Deal with incoming enquiries, both on the phone and email
  • Perform work related errands, as requested by the Head of Networks Services
  • Day to day delivering of Network Services (EFM/Ethernet/DSL/OSA etc); ordering through to handover in line with our ISO framework. Owning the relationship between supplier and customer ensuring smooth implementation
  • Update and maintain Network Services records in a timely and accurate manner
  • Requesting SLG credits back from carriers and ensuring we receive these
  • Any other relevant duties to ensure the smooth running of the department
Essential Skills
  • Excellent organisational ability
  • Attention to detail
  • Positive outlook
  • Common sense, logical approach
  • Demonstrable ability to take ownership and manage multiple tasks or projects of varying complexity in a controlled manner
Desired Skills
  • Experience in Microsoft Visio
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Start Date
ASAP
Location
Southwick, West Sussex, BN42 4FJ

Any CV’s sent in to any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid, even if Terms of Business are sent alongside the CV.