Messaging on hold & music
Keeping your customers engaged is an essential part of exceptional customer service. With the right messages and music, you can keep your customers happy on hold.
Did you know, a huge 90% of callers hang up in less than 40 seconds if greeted by silence?
Focus Group’s messaging and music on-hold services are here to elevate communication between businesses and customers.
With a suite of on-hold messaging options, including auto attendant, business voicemail messaging and on-hold music, businesses can benefit from reduced perceived wait times, increased upsell opportunities and brand establishment.
Find out what messaging on hold can do for your business >