"Responsible for maintaining the telephony systems at our London and Uckfield sites, we were confident that Focus Group would have the know-how to come up with a resolution that could be put in place quickly," says Will.
"True to form, they were very quick to respond. Within the week they had purchased, set up and installed a new IP telephony system on our behalf - ensuring that all 30 of our on-site users were confident about using all the new system's features."
"Despite the fact that we were up against it, in terms of timescales, Focus Group was incredibly diligent when it came to laying-out the options open to us," continues Will.
"Evaluating our current operating environment and projected future requirements, they provided some carefully thought-out recommendations on the best way to move forward and were very helpful and quick to respond when we had questions or needed advice. Looking back, it was clear they wanted to ensure that the urgency of our current predicament didn't pressurise us into making a 'panic' decision that in the long run would prove untenable for the business."
With the way forward agreed, Focus Group's engineering team took just one day to complete the on-site installation. Ideal for fast-growing businesses, the newly installed Ericsson-LG communication platform is packed with out-of-the-box features like voicemail, voicemail to email and on-demand call recording.
In the event of a disaster, the new IP telephony system means it will be possible to instantly move services across to one of the company's other office locations, without loss of functionality or expensive call forwarding costs.